“Hi Nicolle and Patrick
I would like to just thank you for your commendable efforts in getting my RAF claim settled, I have to be honest with you at first both myself and my wife did not have much confidence in the claim getting settled given our past experience with attorneys. Clearly we have been dealing with the worst your profession had to offer as have been pleasantly surprised by what has happened in court recently.
Today again you have pleasantly surprised me when you explained to me how you calculate the fees you are charging on the settlement.
The only regret I have now is that you have not dealt with this claim from the very beginning, but I am grateful that you are indeed on the claim now and I now have hope that this claim will settle in the near future.
I would really like to thank you for all your efforts and utmost professionalism in this matter.
Kind Regards"
B.S.
5 November 2018