"Dear Prishani
Dear Adv Erasmus
I trust this mail finds you well.
This is just to send you our sincere thanks and appreciation for the professional and robust manner that you handled the matter.
Throughout the whole process since our 1st application you have been supportive, keeping us informed of developments. The level of empathy you showed is unmeasurable.
Please pass our gratitude to all involved in making the claim journey a little easier on us.
Indeed we will be talking all good things of your law firm
Best Regards"
M.M
20 July 2023