"Good Morning Melissa & Team (Clare, Bonita & all involved)
Hope you are all doing well on this great winter’s morning in JHB? And obviously catching up with your familiar valued colleagues on the past enjoyable weekend over a warm cup of coffee!
It’s taken me a while to get something on paper. You’ll maybe even find some thankfulness and absolute appreciation that I’m trying to portray in this letter! I also delayed this response to be absolutely clear and sure that it would be truthful, and that I understood the outcome of the court case that had concluded on the 31st of March, ’25, and the information that followed! But the most important reason; is to be sincere!
I’m still in ore and total shock, over the moon, on the outcome of the settlement the team at De Broglio’s had been able to get me. The 100% part of the claim is exactly what I had initially claimed, but due to the long wait, never expected to be the outcome. Just that alone would have been the ultimate outcome for me!
But this is actually how you’ve exceeded my expectations! The constant clear communications before and now since the trail! The ease with which you had made it for me to see the specialist! Making sure I could attend every appointment! Then making sure I attended with phone calls, reminders and follow-ups is something without; I would have not remembered or even made time for! Don’t ever stop! It’s essential for people like me! AMAZING! Making time for me before the trail to see you on numerous occasions to clear any questions I had prior to the trail is something very important to mention! Making it so easy for me, while I’m overseas to be able to meet with the appointed attorney and still keeping me fully informed! WOW! WOW! Wow!
Now I am going to get to a very important and surely most discussed item, FINANCIAL SIDE! After the very, extremely, thankful great news of receiving the maximum amount for my injuries, which was way more than I expected, or at least only a, in my wildest dreams/totally fair amount, I promptly received the breakdown of the deductions and fees! Obviously, not being a financial guru I was shocked at these deductions. But sitting down and carefully looking at these figures, and also taking in consideration the amount I received, I can now say, with a clear mind that I feel I was actually undercharged by The De Broglio team! Let me be specific! I received about 5times more than I expected. I got 100% of the claim. The initial court date was for June ’27 and has already been finalized in March ’25! The doctors/ specialist appointments were conveniently made so that I could attend each one within a few days, see more specialists to improve my outcome! I can stop right here, but that just wouldn’t be fair to the fantastic De Broglio team.
Last one, maybe, hahahhahahaha. But I’ll shut this down as thanking the efficient team at De Broglio’s, led by Melissa v Tellingen, a really friendly, competent and understanding woman, Attorney, is a real gift to me! The human kindness and understanding of my accident and struggles after the event is most probably the most appreciated part of my dealings with the abovementioned group. But what I can say is that I have come to the conclusion that the entire De Broglio Group is functioning in this kind and understanding way!
In conclusion, I will just say that a clear path to payment has been relayed to me and my patients were called upon with clear examples. This is that due to the awarded financial amount it takes longer for the RAF to settle and if I had not been up to date on the poor state of the RAF, many clear articles have been forwarded as well. This has done nothing but convenience me that the efficient team at De Broglio’s was doing everything in their power to ensure a quick resolve in payment! And for that, I’m truly thankful.
Kind regards"
W.T.
26 May 2025