“Good afternoon Michael
Thank you for your letter...
Yes, Anna was very good and explained all to us on Friday, so we are fully aware of the situation in connection with payments, and we will be patient.
Thank you for all that has been done in getting the case finalized. It is a big weight off all of our shoulders, and yours too.
Anna, and Amelia, were both very professional, and human. They were very easy to deal with, and spoke a language that any layman would understand.
Thank you again
Regards”
T.H.
14 September 2015